Return & Refund Policy

Last Updated: 05/28/2026

Due to food safety standards, Crab & Cluck does not accept returns, exchanges, or refunds once food has been prepared and picked up by the customer or picked up by a delivery company.

No Returns or Exchanges

Prepared food cannot be returned or exchanged after it leaves the restaurant.

This includes orders picked up by:

The customer
DoorDash Drive
Uber Eats
Any approved delivery provider

Refund Policy

All sales are final once the food is made and picked up.

Refunds, replacements, or credits are not provided for:

Customer order mistakes
Customer changed mind
Late pickup by customer
Late pickup by delivery provider
Delivery delays after pickup
Incorrect delivery address entered by customer
Food temperature changes after pickup
Food texture changes after pickup
Unclaimed orders

Order Issues

If there is a missing item or restaurant preparation issue, customers must contact Crab & Cluck as soon as possible on the same day of the order.

Please provide:

Order number
Name on the order
Phone number
Description of the issue
Photo, if requested

Any replacement, credit, or refund is at management’s discretion and may depend on the situation.

For orders placed through Clover, DoorDash, Uber Eats, or another third-party platform, refund processing may also be subject to that platform’s rules and procedures.